Welcome to the Privacy Policy of MyDilSong, operated by TH INNOVATION LABS LTDA, registered under CNPJ 51.673.852/0001-80, with its registered office at Avenida Professor José Ignacio de Sousa, 1186 Sala 10, Uberlândia, Brasil. This policy describes how we collect, use, and protect your personal data in accordance with Brazil's General Data Protection Law (Law 13.709/2018 — LGPD) and other applicable legislation.
1. Data Controller
The entity responsible for the processing of your personal data is:
- Company name: TH INNOVATION LABS LTDA
- CNPJ: 51.673.852/0001-80
- Address: Avenida Professor José Ignacio de Sousa, 1186 Sala 10, Uberlândia, Brasil
- Data Protection Officer (DPO): support@songsforge.com
2. Information We Collect
We collect various types of information to provide and improve our service, including:
- Personal data: name, email address, phone number.
- Song data: details about the person being honored, relationship, occasion, preferred music style, and personal messages you provide to us for creating the song.
- Usage data: how you access and use our site, including IP address, browser type, pages visited, and access times.
Note: We do not store credit card data or sensitive financial information. Payments are processed entirely by authorized third-party payment platforms.
3. Legal Basis for Processing (LGPD)
We process your personal data based on the following legal grounds provided for in Art. 7 of the LGPD:
- Performance of a contract (Art. 7, V): to create and deliver your personalized song, process your order, and provide after-sales support.
- Consent (Art. 7, I): for sending marketing communications and promotions. You may revoke your consent at any time.
- Legitimate interest (Art. 7, IX): to improve our services, prevent fraud, and ensure site security.
- Compliance with a legal obligation (Art. 7, II): to meet tax, accounting, and regulatory requirements.
4. How We Use Your Information
We use the collected data to:
- Create your personalized song according to your specifications.
- Process payments and deliver your product.
- Contact you for clarifications or updates regarding your order.
- Improve and personalize your experience with our service.
- Send marketing communications (only with your prior consent).
5. Data Sharing
We do not sell or rent your personal information to third parties. We may share your data with:
- Payment processors: platforms such as Hotmart, Stripe, or other authorized processors, solely to process your transaction.
- Service providers: hosting platforms, email services, and others necessary for the operation of our business, always under confidentiality agreements.
- Music production team: only the information strictly necessary to create your personalized song.
- Legal requirements: when necessary to comply with the law, respond to legal proceedings, or protect our rights.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including data encryption in transit (SSL/TLS) and restricted access controls.
7. Data Retention
We will retain your personal data only for as long as necessary for the purposes set out in this policy. Specifically:
- Order data: retained for 5 years for tax and accounting purposes.
- Marketing data: retained until you revoke your consent.
- Usage data: retained for a maximum of 12 months.
8. Your Rights (LGPD, Art. 18)
In accordance with the LGPD, you have the right to:
- Confirm the existence of processing of your data.
- Access, update, or correct your information.
- Request the anonymization, blocking, or deletion of unnecessary or excessive data.
- Request the portability of your data to another provider.
- Revoke your consent at any time.
- Object to the processing of your personal data.
- File a complaint with the National Data Protection Authority (ANPD).
To exercise any of these rights, contact us at support@songsforge.com. We will respond within a maximum of 15 days.
9. Cookies and Similar Technologies
We use cookies and similar tracking technologies to monitor activity on our site and retain certain information to improve your experience. You may configure your browser to reject cookies, although this may affect some site functionality.
10. Links to Other Sites
Our service may contain links to other sites not operated by us. We are not responsible for the privacy practices of such sites. We recommend that you review the privacy policy of each site you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with the last updated date. Your continued use of the service following such modifications constitutes your acceptance of the updated policy.
12. Contact
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: